At Digi Knowledge Holdings, we want you to feel confident when purchasing our digital products, ebooks, templates, guides, and online courses. Because our products are primarily delivered digitally, certain restrictions apply to refunds and returns.

Please read this policy carefully before completing your purchase.

1. Digital Products

Most products available through Digi Knowledge Holdings are digital products, including:

  • Digital templates
  • Business resources
  • Ebooks
  • Guides
  • Planners
  • Workbooks
  • Downloadable files
  • Online courses
  • Other digital resources

Because digital products can generally be accessed, downloaded, or delivered immediately after purchase, all digital product sales are generally final and non-refundable once the product has been delivered or accessed, except where required by applicable law or where we determine that a refund is appropriate.

2. Refund Eligibility

We may consider refund requests in situations such as:

  • You received an incorrect digital product.
  • The purchased file is technically defective or corrupted.
  • You were charged more than once for the same purchase.
  • A technical issue prevents you from accessing a product you purchased.
  • The product substantially differs from its description.
  • A refund is otherwise required under applicable consumer protection laws.

If you experience a problem with your purchase, please contact us before requesting a payment dispute or chargeback. We will make reasonable efforts to resolve the issue.

3. Non-Refundable Purchases

Refunds will generally not be provided for:

  • Change of mind after purchase
  • Accidental purchases
  • Failure to read the product description before purchasing
  • Failure to download a purchased product
  • Failure to use a purchased product
  • Incompatibility caused by your own software or device
  • Duplicate purchases made accidentally, where the product has already been accessed or downloaded
  • Products that have already been substantially used or consumed
  • Requests made outside any applicable refund period

Where permitted by applicable law, accessing or downloading a digital product may be considered acceptance of the digital product and may affect your right to cancel or receive a refund.

4. Defective or Incorrect Products

If you believe that a digital product is defective, incomplete, corrupted, or different from what you purchased, please contact us.

We may ask you to provide:

  • Your name
  • Order number
  • Email address used for the purchase
  • Name of the product
  • Description of the issue
  • Relevant screenshots or other information where necessary

If the issue is confirmed, we may provide a replacement file, corrected version, alternative access method, or refund depending on the circumstances.

5. Download Problems

If you are unable to download or access your purchased product because of a technical issue, please contact our support team.

Before requesting a refund, we may attempt to resolve the issue by:

  1. Providing a new download link
  2. Providing an alternative file
  3. Restoring access to your account
  4. Troubleshooting the issue with you
  5. Providing another reasonable solution

If we cannot resolve a genuine technical problem that prevents you from receiving the product you purchased, we may offer a refund where appropriate.

6. Online Courses

Course purchases are generally non-refundable once course materials have been accessed, viewed, or downloaded, except where required by applicable law.

If you experience a technical problem that prevents you from accessing a course you purchased, please contact us so we can investigate and restore your access where possible.

7. Duplicate Orders

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Where appropriate, we may review the duplicate transaction and provide a refund for the additional purchase, provided the circumstances allow for it and the relevant product has not been substantially accessed or consumed.

8. How to Request a Refund

To request a refund or report a problem with a purchase, contact us using the details below.

Please include:

Order Number:
Name:
Email Address:
Product Name:
Reason for Request:
Details of the Issue:

We recommend contacting us as soon as possible after discovering an issue with your purchase.

9. Refund Review Process

Once we receive your request, we will review the relevant order and circumstances.

We may contact you for additional information if necessary.

If your request is approved, we will confirm the refund and initiate it through the applicable payment method or payment provider.

The time required for the refunded amount to appear in your account may depend on your bank, card provider, or payment service.

10. Exchanges and Replacements

Since our products are digital, traditional returns are generally not applicable.

However, where appropriate, we may provide:

  • A replacement file
  • A corrected version
  • A new download link
  • Alternative access
  • Another suitable solution

This may be offered instead of a refund when the issue can reasonably be resolved.

11. Promotional and Discounted Products

Digital products purchased during promotions, sales, special offers, or using discount codes remain subject to this Refund & Returns Policy.

Unless otherwise stated at the time of purchase, discounted products are subject to the same refund conditions as regularly priced products.

12. Chargebacks and Payment Disputes

If you experience an issue with your purchase, we encourage you to contact Digi Knowledge Holdings first so that we have an opportunity to resolve the matter.

Unauthorized chargebacks or payment disputes may be investigated using the relevant order, transaction, and account information.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

13. Consumer Rights

This policy does not intend to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

If the laws applicable to your purchase provide you with rights that are different from those described in this policy, those legal rights will continue to apply.

14. Changes to This Policy

Digi Knowledge Holdings may update this Refund & Returns Policy from time to time.

Any changes will be posted on this page, along with an updated “Last Updated” date.

We recommend reviewing this page before making a purchase.

15. Contact Us

If you have questions about this Refund & Returns Policy or need assistance with a purchase, please contact us.